Frequently Asked Questions
Find answers to your questions here
Do you ship Maraş ice cream?
Yes, across Türkiye in EPS boxes with dry ice. Next day to major cities, up to 48 hours to distant regions. Details are on the Cold Chain Delivery page.
Which days do you ship?
Monday to Wednesday to major cities, Monday only to distant regions. We do not ship on Thursday or Friday so boxes do not wait in a depot over the weekend.
What is in your ice cream?
Plain cream contains only goat's milk, sugar and pure salep. Other flavours add pistachio, cocoa, mulberry purée or mastic. We use no colourings, flavourings or stabilisers.
How long does the ice cream keep in the freezer?
6 months at -18 °C or below. Do not refreeze thawed ice cream.
Where does your salep come from?
From a cooperative carrying out controlled harvesting with permission from the Ministry of Agriculture and Forestry, with documentation. Uprooting orchids from the wild without permission is prohibited.
Do you send a master to weddings?
Yes. The master show and cutting service starts from 9,500 TRY, including a refrigerated cabinet. Above 400 guests it is 14,500 TRY.
What if the ice cream has melted on delivery?
Send us a photo when you open the box; we resend free of charge.
Do your shops serve breakfast?
The Maraş breakfast plate is served from 09:00 to 13:00 at the Trabzon Avenue main shop and the Kadıköy shop.
Could not find your answer?
Our expert team will be happy to help you.